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Return Policies

Payment Options

Prepaid Payment only

 

All Indian & international credit and debit cards are accepted via the RazorPay Gateway. Net Banking and e-wallets options are also available for customers ordering in India 

Return & Exchange Policy

What can I return?

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All products can be returned except customised orders. 

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  • All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition

  • Returns must be initiated within 5 days from delivery date

  • For all orders delivered within India, a restocking fee will be charged on every item returned.
    25% of the product value (without discounts) that is being returned if it is picked up by Label Neeti
    20% of the product value (without discounts) that is being returned if it is sent by you

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How can I return eligible products?

For orders delivered in India:​

  • You can simply email us at labelneeti@gmail.com within 5 days of receiving the product. Please mention your order number and the product you want to return in the email. We can then schedule reverse pick up of the product

  • For pin codes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense. Return address: NGB DESIGNS, 384, Block-G, New Alipore, Kolkata-700053

 

For orders delivered outside India:

  • Please email us at labelneeti@gmail.com within 5 days from the delivery date with your order number and eligible products(s) you would like to return

  • You need to ship the products back to us within 10 days from the delivery date. Return address: NGB DESIGNS, 384, Block-G, New Alipore, Kolkata-700053

  • You can send the products with your friends/family given it reaches us within 10 days of delivery

  • You will be liable to pay the return shipping and Indian customs charges which is non-refundable

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When will I get my refund?

  • Once we receive the return, the product(s) will go through a quality check

  • After the product passes the quality check, we will issue a refund to the original mode of payment

  • A restocking fee will be charged on every item returned.
    25% of the product value (without discounts) that is being returned if it is picked up by Label Neeti
    20% of the product value (without discounts) that is being returned if it is sent by you
     

  • For all orders shipped but not accepted, a restocking fee of 25% of the product value (without discounts) will be charged

  • It may take up to 7-10 business days for the refund to reflect in your account

  • Any shipping charges, bank charges, customs duty / taxes are not refundable

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What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

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What if I received a product that does not match my customisation request?

We quality check every product before it is packaged. In a rare case if you receive a product that does not match the customisation request, please email us within 48 hours of receiving the product. Please include your order number and clear images of a tape measure on top of the product.

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Do you offer exchange of sizes?

The exchange option is not available. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.

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How can I cancel my order?​

  • All orders once placed cannot be cancelled as its put into production immediately for fast and efficient deliveries

 

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Order & Shipping Policy

We are delivering the products all across the world.

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As we are an online boutique, we give personalized services to our customers.

Placing an order is fairly simple. After you have selected the product and the size – click the “ADD TO CART” button to move your product to the cart. At the checkout, confirm your shipping and billing address details and then choose the payment option and press confirm to place the order.

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We offer free delivery for all orders within India. For outside India shipping charges, Please visit our shipping info pages

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For urgent deliveries you can contact us on +91 9830186961 and we would be glad to assist you.

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